Delete your MyNexaLive account

You can submit an account and personal-data deletion request here. You do not need to send an email or contact support to start the process.

What happens next

Requests are processed manually within 3–7 calendar days, and no later than 7 calendar days after submission. We will send confirmation to your registered email when deletion is complete.

Deletion covers your account profile, login credentials and associated Radio and TV service data, including uploaded media and playlists. Your services will stop and associated MyNexaLive service subscriptions will be cancelled as part of processing.

Submitting the request does not immediately stop broadcasting or cancel billing. Do not uninstall the app as a substitute for cancelling a subscription. If a renewal is approaching, use the billing portal in your account to manage it while your deletion is processed.

Limited transaction or security records may be retained where required by law. Deletion does not erase charges or obligations already incurred.